Empathy: Practical applications for better team mental health and less conflict

Any industries including manufacturing, government, education, healthcare, engineering & sciences, technology, not-for-profit, financial (banking and insurance).

Empathy is required for effective communication and 1 of 5 skills essential for EQ (emotional intelligence). One of the biggest disruptions to teamwork during high-stress periods is emotional hijacking; when empathy becomes impossible. It can be subtle or it can be obvious, but more importantly, it can be mitigated. In this workshop participants will learn about the importance of empathy and EQ for communication and teamwork. They will also learn about the science of empathy and one practical strategy that will help them: boost their EQ, their teamwork, and manage their own stress better, all in one! The take home practice from this workshop is simple and takes 2 minutes. In the 2-hour version, we practice applying these skills to the specific area of conflict and team mental health. We do this with the use of discussions, breakout rooms, and additional activities.

• Define empathy and understand its role in communication
• Identify at least one personal scenario when empathy was helpful
• Recognize the signs of emotional hijacking and predict when it is most likely to happen for you
• Learn a 2-minute strategy to recover from emotional hijacking
• Practice using the strategy in a safe space

Designed for participants and teams interested in being better contributors to their team and responding positively (instead of reacting) to conflict. This includes teams where high stress is leading to negativity and tension or even outbursts.

100% of Participants reported anonymously: “I want more workshops like this!”